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Fábio Teles has extensive experience in product management, support, and onboarding within Desk Manager since October 2013, currently serving as Head of Products, KCS, QA and Data. Teles has overseen the areas of Data, Software Quality, and Knowledge, and has held strategic leadership roles, including Head of Support and Onboarding, where notable achievements included recognition as the Best Customer Service Tool of the Year by @B2BStack in 2018 and 2019. Teles has also played a crucial role in process design, ensuring smooth integration between support and customer success teams, and worked closely with the development team to enhance Desk Manager through effective product ownership. Prior to Desk Manager, Teles worked at Exito Solution as a Senior IT Technician and at Sinall Sistemas de Impressão as an IT Technician, with a solid educational background in Technology and Computer Science from respected institutions.