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Pierrick L. is a seasoned Senior Business Analyst with extensive experience in improving user experience and developing web services across various organizations. Currently at Desjardins since February 2022, Pierrick focuses on enhancing the AccesD user interface. Previous roles include Senior Business Analyst at Hydro Québec, where Pierrick developed new web services for customer needs, and Functional Team Leader at Capgemini, overseeing the redesign of Hydro-Québec's B2C Internet customer space. Pierrick's background also includes significant contributions to projects at Adecco, SOPRA GROUP, and Michelin Group, emphasizing functional specifications, application development, and quality assurance. Pierrick holds an Engineering Degree in Information System Management from ISIMA and a Technical Degree in Computing Science from Clermont-Ferrand University Institute of Technology.