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Robert Matthews Jr. is a skilled Help Desk Technician at designDATA since September 2021, with a diverse background in customer support, inventory management, and financial operations. Previous roles include serving as an Inventory Specialist at Stanley Black & Decker, where Robert managed product documentation and customer service for tool repairs, and as a Total Loss Advisor at Toyota North America, handling customer inquiries regarding insurance settlements. Experience as an ACH Analyst at EagleBank involved improving operational efficiency and risk management, while the role of Client Support Specialist at Autoscribe Corporation focused on payment solutions and customer assistance. Robert began a career in customer support at First ACH, training new merchants and managing technical inquiries. Educational background includes studies at Morgan State University and Per Scholas.