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Masood Sayed is an experienced IT professional currently serving as an End User Support Engineer Tier 2 at designDATA since February 2023. Prior to this role, Masood worked as a SOC Analyst Tier I & II at The Carlyle Group from July 2022 to January 2023, where responsibilities included maintaining awareness of cyber threats, auditing networks for vulnerabilities, and conducting intelligence analysis on cyber-attack methodologies. Previously, Masood provided help desk support at United Express Airlines from February 2021 to January 2022, assisting customers with product troubleshooting and managing service tickets. Masood also served as a Ramp Supervisor at Swissport from July 2019 to February 2021, overseeing ramp agents and ensuring proper procedures. Educationally, Masood earned an Associate's degree in Cyber/Computer Forensics and Counterterrorism from Northern Virginia Community College in 2023.