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Ji-Min No is a skilled professional with a diverse background in technical support and public safety. Currently serving as an End User Support Technician Tier II at designDATA since November 2022, Ji-Min has previous experience as a Technical Support Engineer at Zentail and as an End User Support Technician at designDATA. Ji-Min's earlier roles include public safety positions at St. John's College and the University of Maryland Police Department, where commendable incident management and emergency response skills were demonstrated. Educational achievements include a Bachelor’s degree in Criminology and Criminal Justice from the University of Maryland and an Associate of Arts in General Studies from Montgomery College.