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Brian Ruffo is a veteran CRM diagnostician and implementation leader with particular expertise in business process modeling. Before joining Design Laboratory in 2007 he served as a Microsoft Project Manager, implemented Microsoft CRM at Boeing and Getty Images, and worked worldwide for Philips Oral Healthcare, where he implemented an Onyx sales force automation solution across three continents. Brian is a former Senior Consultant at Onyx Software, where he worked on major CRM implementations in health care, financial services, telecommunications and the chemical industry. Brian is a Microsoft Certified Professional in Windows Server Workstation and SQL Server. He graduated from Central Washington University with a BS in computer science.