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Anna Heather is an experienced Learning and Development professional with a strong background in the hospitality industry. Currently serving as Learning and Development Manager at Derrycourt Cleaning Specialists since January 2015, Anna has previously held key roles, including Training & Standards Manager at Guinness Storehouse, HR Manager at CityNorth Hotel, Network Manager at the Irish Hospitality Institute, Learning & Development Manager at Ramada Jarvis Hotels, and Training Manager at Starwood Hotels & Resorts. Anna possesses extensive expertise in training program development, team management, and standards implementation, supported by a degree in Hospitality Management from the University of Strathclyde.