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Danielle Williams has 14 years of diverse experience in customer support and quality assurance, currently serving as a Senior Customer Support Quality Assurance Analyst at Deriv since March 2019. Previous roles at Deriv include Customer Support Quality & Process Analyst and Customer Support Executive. Prior to Deriv, Danielle worked at AIG from August 2012 to March 2019 in various capacities such as Business Process Specialist and Quality Assurance Analyst, and also served as an HR Advisor. Experience extends back to positions at NorthgateArinso Malaysia and HSBC Electronic Data Processing (Malaysia). Danielle holds a Sijil Pelajaran Malaysia from Sekolah Menengah Kebangsaan Methodist ACS Seremban and an Ujian Pencapaian Sekolah Rendah from Sekolah Rendah Kebangsaan Methodist ACS Seremban. Aspiration lies in broadening skills while contributing to organizational goals.