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Adam M. is an accomplished Service Desk Analyst currently working at Derbyshire Constabulary since October 2019. Previously, Adam M. spent nearly a decade at DXC Technology, where responsibilities spanned roles such as Major Incident Manager and Account Admin Team Member, supporting critical secure accounts, including the HMPO account. Key achievements include maintaining high first call fix rates while managing incidents, training colleagues, and overseeing user account management in Active Directory. Earlier experience includes a position as a Customer Service Advisor at Auto Windscreens, focusing on customer inquiries related to windscreen services. Adam M. possesses a solid educational background, having attended Chesterfield College and Hasland Hall Community School.