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Doris Gartenmann Betz is a seasoned professional with extensive experience in business process management and consultancy, currently serving as a Senior Business Process Manager at DERTOUR Suisse since January 2023. As the owner of Doris Gartenmann Betz - Unternehmungsberatung since 2016, expertise encompasses CRM, digital marketing, and eCommerce projects, driven by a passion for digital transformation and customer interactions. Previous roles include CRM & Event Manager at ZHAW School of Life Sciences and Facility Management, Global Connection Consultant, and Managing Director of HK Breadbox Ltd. Additionally, Doris held significant positions at Kuoni Group, Bau-Zuerichsee Services, PostFinance, and Johnson Outdoors, demonstrating a comprehensive background in project management, online retention strategies, and financial control. Educational qualifications include an executive program in International Management from the University of Zurich and an MBA from the University of Zurich & HEC Lausanne.