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Annika Bielang is an accomplished professional in data analysis and customer experience management, currently serving as Data Analyst & CRM Manager and previously as Customer Experience Manager and Junior Customer Experience Manager at DERTOUR Suisse since March 2021. Prior experience includes a role as Junior Kundenbindungs Manager at Breuninger and positions at EnBW as a Werkstudentin in Market Insights & Customer Management and Praktikantin in Customer Experience Management. Additionally, Annika worked as a student assistant at the Research Center for Media Economics and Communication Research at Universität Hohenheim. Annika holds a Bachelor of Arts in Communication Science from the University of Hohenheim, completed in 2020.