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Ana Luisa Pinho de Barros Smith is a highly experienced professional in the telecommunications industry, currently serving as a Customer Success Manager at Deputy since October 2021 after a brief tenure as a Technical Support Engineer. Previously, Ana worked at Garmin as a Customer Service Consultant and at Nokia Networks as a CARE Technical Manager, managing support for key Brazilian operators, and as an OSS Support Engineer, overseeing system integration and training across Latin America. Ana's early career included roles at Oi as a Telecom Senior Specialist and at Vivo as a System Analyst Pleno, along with foundational experience as a System Analyst at Construtel. Ana holds a degree from Universidade Federal do Rio de Janeiro and completed post-graduate studies in Telecommunication Systems at Pontifícia Universidade Católica do Rio de Janeiro.