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Lizzie Ingram-Flynn is a Senior Content Designer at DWP Digital since May 2022, specializing in creating user-centered content that enhances self-service for citizens. Prior to this, Lizzie worked at Leeds City Council from March 2015 to May 2022, transitioning through roles such as Content Designer, Content Editor, and Social Media Officer. Lizzie's experience includes ensuring adherence to the GOV.UK style guide as a Content Editor, managing social media strategies, and engaging with the public. Earlier professional experience includes roles as a Visitor Engagement Officer and Intern at RSPB, where Lizzie focused on promoting conservation efforts and managing digital communications. Lizzie holds a Master of Science in Biodiversity and Conservation and a Bachelor of Science in Biology, both from the University of Leeds.