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Shawn Kaaya is an accomplished IT support and business management professional with diverse experience across various industries. Currently serving as a Tier II IT Support Specialist at Denti.AI since November 2022, Shawn specializes in personalized customer assistance, operational efficiency through SOP development, and database maintenance. Previous roles include Head of Business Management at Drew Taylor Productions, where Shawn managed business inquiries and producer career activities, Technical Support Representative at Transcom, where Shawn resolved complex customer issues, and Customer Service Manager at Rogers Communications, delivering high satisfaction ratings. Additionally, Shawn has experience as Operations Manager at The Trenches Media Inc., overseeing multiple operational aspects. Shawn holds an Entertainment Business Management degree from Metalworks Institute and previously studied Biomedical Biology at Laurentian University.