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Staci Rodriguez is a seasoned customer experience and account services professional with significant leadership experience across various industries. Currently serving as the Customer Experience Manager for the East Coast at DENTALEZ since September 2020, Staci is responsible for building and managing a high-performing Customer Experience team and plays a key role in integral organizational projects. Prior roles include serving as Director of Account Services/Managed Services at Merit Service Solutions, where oversight of operational support and service coordination was paramount, and Service Manager at CT Corporation, focusing on customer satisfaction and team performance metrics. Staci has held leadership positions at International SOS, Banker's Academy, and Citizen's Bank, emphasizing effective team management and client relationship building. A graduate of West Chester University of Pennsylvania, Staci earned a Bachelor of Science in Education.