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Joseph Guereca is an experienced manager with a diverse background in operations and case management across various industries. Currently serving as the Manager of Operations at Dental Health Services since May 2020, Joseph oversees daily operations for the Member Services team, enhances service standards in collaboration with providers and regulators, and significantly improved wait times by over 500% within the first two months. Previous roles include Workers Compensation Risk Resolution Case Manager at Trumpet Insurance, where over 30 cases were closed in 60 days, and supervisory positions at The Oryza Group and Morley, focusing on case management and consumer affairs. Joseph's career also includes significant contributions to business development and sales in earlier positions, with a strong educational foundation in business management and human resources from Santa Ana College.