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Mark Cygan is an experienced Service Manager currently working at Denizen Home since August 2019, where responsibilities include developing systems and processes to enhance customer experience across multiple locations. Prior to this role, Mark served as the Director of OnBoarding at iPoint, LLC from April 2018 to August 2019, focusing on creating solutions that improve business profitability and streamline operations. Mark also held the position of Service Manager at Elevated Electronics from September 2011 to April 2018 and worked as a Senior Technician at Home Connections before its closure, specializing in low voltage control systems and home theater installations. Mark completed a voice-over program at Such A Voice from November 2020 to November 2021 and attended Johnson County Community College.