��������

Caitlyn Kendrix is an experienced Service Desk Manager at Denali Advanced Integration since May 2020, where significant improvements were made in transitioning the service desk from a loss leader to a profit generator while coordinating key performance indicators and service level agreements with stakeholders. Prior experience includes serving as a Senior Business Analyst for Microsoft at TEKsystems, and technical support roles at Providence Health & Services, where Caitlyn provided support for one of the largest not-for-profit health systems in the U.S., and at Ygnition Networks, where responsibilities included supervising technical support teams. Caitlyn also has a background in technical customer care with Xerox and a variety of roles in earlier employment. Educational credentials include general education coursework in Music and Humanities from Rogue Community College and Information Technology coursework from the University of Phoenix.