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Andrea Falangas Kaylor is an experienced professional in customer experience and management, currently serving as Team Manager and Senior Customer Experience Manager at DemandScience since December 2019. Prior to this role, Andrea was a Sales Representative at ITG Brands from April 2016 to December 2019, responsible for developing growth plans for a portfolio of over 400 accounts. Andrea’s background includes providing behavioral therapy services as a Behavioral Therapist for the Autism Waiver Program and working as an Instructional Aide at SEEM Collaborative. Experience as a Marketing Manager at Tilt Theory, LLC saw Andrea significantly increase brand growth, while previous roles as Office Manager at Impact Promotions, Inc., Forecast and Pricing Coordinator at D.J. Reardon Co., and Operations Manager at Montrose Restaurant Limited contributed to a comprehensive skill set in operations, marketing, and sales management. Andrea holds a Bachelor of Arts in Mass Communication/Media Studies from Quinnipiac University.