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Ryan Hernaez possesses extensive experience in cloud operations and technical support, currently serving as Team Leader Senior Cloud Operations SRE at Deltek since July 2019. Prior roles include Application Support Analyst at Willis Towers Watson for a brief period in 2019, and Technical Customer Support Advisor at Finastra from February 2018 to April 2019. Ryan's earlier experience at DXC Technology, spanning seven years, involved roles as an SAP Backup Engineer and IT Consultant III. A graduate of Mapúa University with a Bachelor's degree in Computer Engineering, Ryan has demonstrated proficiency in application software, specifically Hewlett Packard Data Protector.