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Sergio Arreola is a highly experienced professional with a strong background in customer support and engineering. Currently serving as the Manager of Customer Support at Delta-Q Technologies since November 2022, Sergio oversees service level, customer satisfaction, and departmental KPIs while also monitoring support and warranty request statistics. Previously, Sergio held the position of Senior Engineer in Customer Support at Delta-Q Technologies, where responsibilities included designing training programs, managing technical support, and liaising with various teams. Prior roles include Senior Technical Support Engineer at Schneider Electric and Project Specialist at BorgWarner Inc., with a focus on technical issue resolution and project management, respectively. Sergio holds a Master of Business Administration in Finance from Universidad Tecmilenio and a degree in Electrical Engineering from TECNM Instituto Tecnológico de Saltillo.