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Zack Peters is a seasoned professional in customer experience and quality management, currently serving as the Customer Experience Product Manager at Delta Dental of Colorado since June 2023. Previously, Zack spent over a decade at MetLife, advancing through roles such as Quality Process Consultant for International Medical Insurance, Quality Coordinator for Auto and Home, Automotive Claims Adjuster, and Administrative Assistant. During this tenure, Zack excelled in developing quality programs, identifying customer experience gaps, and enhancing training for adjusters. Earlier experience includes supporting sales and marketing efforts at VEGAS DISPLAY INC. Zack holds a Bachelor's degree in English Language and Literature from Nevada State University and a Master of Science in Healthcare Management from the University of Denver.