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Danny Bognar is a seasoned professional in Quality Assurance and customer service, with experience spanning multiple roles at Delta Defense LLC from June 2016 to the present. As Quality Assurance Automation Lead, Danny oversees the automation of QA processes within the speech analytics platform, collaborating with leadership to enhance accuracy and efficiency. Previous roles include Quality Assurance Specialist, Workforce Management Specialist, and Retention and Collections Specialist, contributing to both service quality and customer retention strategies. Danny's background also includes technical support positions at the University of Wisconsin - Whitewater and Quad/Graphics, where responsibilities encompassed customer service, troubleshooting, and equipment setup. Danny holds a Bachelor of Business Administration from the University of Wisconsin-Whitewater, with a focus on Integrated Science and Business emphasizing Water Resource Management.