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Sahil Desai currently serves as Executive Director - Head of Service Delivery at Delta Capita, overseeing Client Lifecycle Management and managing a team of 400+ resources. Prior to this role, Sahil held the position of Head of Digital Transformation at RAKBANK, where responsibility included shaping the bank's digital strategy and enhancing customer experiences. As Director - Head of Client Lifecycle Management at NatWest Group, focus was on transformational projects within client life-cycle management processes. Earlier experience includes Senior Manager at HSBC, driving large-scale transformation programs, and Manager at EY, executing performance improvement projects in financial services. Sahil started the career as Senior Project Manager at Thomson Reuters and as AVP - Project Manager at Barclays Corporate Banking, where notable achievements included leading KYC onboarding transformations and launching managed service solutions for compliance processes.