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Shelby Cox is a seasoned Technical Consultant at JIT since February 2015, with extensive experience in IT Service Management. Previously served as a Technical Analyst at Fruition Partners, working with Fortune 100 and 1000 clients, where responsibilities included managing ITSM tools, developing solutions for complex IT infrastructure problems, and customizing ITSM solutions to align with business processes. Notable achievements include designing a receptionist application using the ServiceNow platform and benchmarking client processes against ITIL best practices. Shelby holds certifications in Service-Now System Administration and ITIL v3 Foundations and earned a degree in Management Information Systems from The University of Alabama.