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Susan DiFranco is a seasoned professional with extensive experience in database administration, solutions engineering, and customer success management. Currently serving as a Senior Solutions Engineer at Delphix since March 2023, Susan previously held several prominent roles including Customer Success Manager at Neo4j and a Pre Sales, Principal Solutions Engineer at Delphix. Prior experience includes serving as a Senior Infrastructure Engineer at Citizens Bank and a Senior Manager of Database Administrators at Fidelity Investments, where responsibilities included managing database teams, project management, and acting as a liaison between technical and non-technical stakeholders. Educated at Loyola University Maryland with a Bachelor of Business Administration in International Business and having studied at Kansai Gaidai University, Susan DiFranco combines technical expertise with strong communication skills to deliver impactful solutions.