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Andrew L. has extensive experience in the telecommunications and technology sectors, currently serving as a Manager at Deloitte since February 2018. In this role, Andrew supports various business pursuits, acting as a solutions architect and technical program lead for significant projects involving Amazon Connect and Salesforce CRM for a federal government tax program. Prior to Deloitte, Andrew held titles such as Senior Consultant and Operations Engineer II at Allied Telecom Group, where responsibilities included managing contact center operations and technical infrastructure projects. Andrew's background also includes leadership positions at iCore Networks, focusing on technical support and operations management. Andrew holds an Associate of Science degree in Social Sciences from Northern Virginia Community College.