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Catherine Batista is a seasoned professional with extensive experience in customer communications and operations management. Currently serving as Director of Services CX, Customer Communications at Dell Technologies since August 2017, Catherine has been instrumental in hiring and leading teams to standardize customer-facing communications, develop execution roadmaps, and foster cross-functional collaboration. Previous roles include Senior Project/Program Manager at RSA, where strong relationships with clients led to notable revenue achievements, and participation in EMC's Global Services Leadership Development Program, helping to implement best practices across various divisions. Catherine holds an MBA from Babson F.W. Olin Graduate School of Business and a Bachelor's degree in Global Business Management and Marketing from Babson College.