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Zainab Malik is an experienced professional who has worked in customer care roles at Deliveroo and Emaar. Zainab is skilled in designing customer care training programs and materials, as well as conducting engaging training sessions for employees. Zainab is also proficient in addressing customer queries and complaints promptly and professionally. Additionally, Zainab has experience as a Mystery Shopper at Emaar, providing valuable insights to improve customer care and operational standards. In their previous role at British International School, Ajman, Zainab was involved in co-teaching and art activities. Zainab holds a degree in Tele-Sales and Marketing Strategy from Global Learning Centre and a Bachelor's in Commerce from the University of the Punjab.