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Syeda Aqsa is a skilled customer service professional with extensive experience in the food delivery and retail sectors. Currently serving as a Senior Customer Care Executive at Deliveroo since November 2020, Syeda has effectively managed customer inquiries and complaints across Qatar, Kuwait, and the UAE, demonstrating strong problem-solving skills and the ability to support delivery drivers. Prior to Deliveroo, Syeda held a Customer Service Representative position at Giachee International, where responsibilities included handling merchandise returns, billing inquiries, and maintaining membership loyalty. Additionally, experience as a Data Entry Operator at eDurar.com further enriched customer service skills. Educational qualifications include a Bachelor of Business Administration from the Shaheed Zulfikar Ali Bhutto Institute of Science and Technology and a General Education Diploma.