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Shiva Nagpal is a seasoned professional in business development and client retention, currently serving as Manager - Retention & Growth at Delhivery since August 2024. Previously, Shiva held multiple roles at Shipway, including Team Lead and Manager in Business Development, where expertise was developed in client onboarding and revenue management. Prior experience at Delhivery involved various positions focusing on both international and domestic business development, with responsibilities in sales and team handling. Earlier career experience included positions at Zomato as an Escalation Specialist and an Online Ordering Associate, emphasizing customer relations. Shiva holds a Bachelor of Commerce degree from Maharishi Dayanand (PG) College, completed in 2018.