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Annette Turlington has over 25 years of work experience in customer service and operations management. Annette is currently the Director of Operations at Delaware State University, where they lead the Customer Service Center of Excellence and focuses on improving the customer experience for HBCU stakeholders. Prior to their current role, they worked for NBME as the Director of Customer Operations, managing a team responsible for test administration services for healthcare clients. Annette also has experience as a Manager of Customer Care at PMI Digital, where they led global teams and handled customer feedback to improve service and products. Annette started their career at Fleet Credit Card Services as a Senior Operations Manager, where they oversaw service teams and was responsible for training, recruitment, sales, and retention. Before that, they worked at Citigroup as a Manager.

Annette Turlington has a Bachelor's degree in Political Science and Government from Virginia Tech. Annette also holds a Master's degree in Public Administration from the University of Delaware. In addition to their formal education, Annette has obtained several certifications in various areas such as customer service, leadership, and managing organizational change. Annette has completed courses and obtained certifications from institutions like LinkedIn, Lynda.com, Dale Carnegie Digital, and the University of Delaware.