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Virginia Alcázar Jaén is an experienced professional in customer support and quality management, currently serving as the Head of Global Customer Quality and Support at Dékuple España. With prior leadership roles at Orion91 and FREE NOW, Virginia has successfully managed teams, optimized processes, and enhanced customer experiences through effective training, monitoring of KPIs, and technical issue resolution. Virginia has a robust background in content creation and social media management from experiences at Tuenti, Groupon España, and various media outlets. Virginia holds a Master's Degree in Marketing from EUDE Business School and a Bachelor's Degree in Journalism from Universidad Carlos III de Madrid.