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Melvin Nichols is an accomplished Senior Customer Success Manager at Definitive Healthcare since April 2021, where significant achievements include surpassing the renewal quota by 111%, maintaining a 98% logo retention rate, and exceeding the upsell quota by 153%. Melvin has been recognized as a nominee for CSM of the Year and is a member of the President's Club. Additionally, Melvin serves as an Assistant Coach for the Men's Ice Hockey NCAA III team at Framingham State University and has held various managerial and customer service roles at Citizens Bank. Melvin's extensive experience in ice hockey includes positions as a professional player, scout, and skills coach, along with a background in financial analysis. Melvin holds a Bachelor's Degree in Finance with a minor in Economics from Framingham State University.