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Bill Kennedy is a seasoned professional with extensive experience in client services and operations management across various organizations. Currently serving as a Sales Engineer and previously as an Enterprise Customer Success Manager at Definitive Healthcare since November 2020, Bill has demonstrated a remarkable ability to enhance client engagement and improve business outcomes. Bill's prior roles include Engagement & Implementation Manager at SHYFT Analytics, where a 300% increase in client spend was achieved, and Vice President of Customer Success & Operations at TouchPlan, where processes for client services were standardized for scalability. With a strong foundation in product management and quality assurance, Bill has held pivotal positions supporting operations during multiple acquisitions. Bill holds an MS in Computer Information Systems from Boston University and a BS in Mechanical Engineering from Rensselaer Polytechnic Institute.