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Allie Richert has held numerous positions in the customer service and customer success fields since 2008. From 2008-2010, they served as a server at Bamboo Beach Tiki Bar and Spice Island Tea House. In 2014, they were a Document Control Specialist, Clinical Trials at Novum Pharmaceutical Research Services. From 2015-2016, they held the roles of Solutions Specialist and Associate Producer at INXPO. From 2016-2020, they were a Team Lead, Product Support, Product Liaison, Core Tracking, Senior Product Support Specialist, and Product Support Specialist at FourKites, Inc. In 2020-2022, they were Manager, Customer Success and Lead, Customer Support at Uptake, and in 2022, they are currently Director of Customer Success at Alvys and SMB & Community Manager, Customer Success at DeepHow.

Allie Richert attended Pine-Richland High School before receiving their Bachelor of Science (B.S.) in Biological Sciences from Point Park University in 2013.