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Jeffrey Rumburg is the CEO, Managing Partner, and Co-Founder of MetricNet, LLC, a leader in service desk and desktop support benchmarking and best practices research. With a vast experience in the industry, Jeffrey has also held positions as Vice President at Gartner and META Group. Rumburg's educational background includes an MBA from Harvard Business School and a Master of Science in Operations Research from Stanford University. Overall, Jeffrey has played a significant role in growing and managing various IT benchmarking firms throughout their career.