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Eliza Petrella is an experienced professional in customer service and operations management, currently serving as the Customer Service & Operations Manager (USA) at DEDAR MILANO since April 2021, where responsibilities include driving customer acquisition and loyalty while enhancing the company's service reputation. Prior to this, Eliza held roles in US marketing and trade marketing at DEDAR, focusing on collection launches and the execution of sales plans. Previous experience includes managing a showroom and inside sales for Prouve Contract Furniture, as well as various internships in development, education, and tourism. Eliza holds a Bachelor’s Degree in International/Global Studies from the University of San Francisco and studied at the University of Cape Town.