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Ron joined DRI in 2020 as Director of Services Operations. Ron brings to DRI 30 years of experience leading professional services teams within the ERP and ECM software industries. He has experience in deployment, training, enhancing, and supporting software as both a vendor and end user. In his role at DRI, Ron is responsible for providing excellent customer service and support, counseling customers toward great project results, and putting the professional services team in a position to succeed.