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Ulyana Ustinova's work experience begins in 2002 when they worked as a Personnel Assistant at Startinvest. Ulyana then joined BCI as an IT Technician from July 2009 to December 2010. In 2011, Ulyana started working at Europcar SA as an IT Customer Service Engineer, where they provided technical support to over 1000 users in various locations. Ulyana also managed logged incidents, ensured adherence to IT standards and procedures, and troubleshooted and resolved systems, software, hardware, and networking issues. Ulyana worked at Europcar SA until March 2017. Following that, they joined Modernising Management as a Business Analyst from March 2017 to March 2019. Ulyana's most recent role is as a Business Intelligence Consultant at Decision Inc., starting in September 2019.

Ulyana Ustinova completed their Bachelor of Informatics and English degree in Information Science and English at Sumy State 'A.S. Makarenko' Pedagogical University from 2004 to 2008. Throughout their education, they obtained various certifications including ITIL Foundation 2011 Edition, Querying Microsoft SQL Server 2013, MCPS: Microsoft Certified Professional, MCTS: Windows Server 2008 Network Infrastructure Configuration, MCSA1: Windows Server 2003, MCSE1: Windows Server 2003, MCPS: Microsoft Certified Professional, N+ Certified Professional IT Technician, and A+ Certified Professional IT Technician. Additionally, they received certifications from Microsoft and unspecified institutions.