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Melissa has a diverse work experience in various healthcare and consulting roles. Melissa started their career at Epic as a Project Manager from 2007 to 2010. Melissa then worked as a Business Analyst Consultant at Safe Bridge Solutions in 2011 and as a Clinical Documentation Consultant at Vonlay in 2012. In 2012, they also served as a Project Manager (PMP) Consultant at Safe Bridge Solutions. Melissa joined Dean Health Plan, Inc. in 2013 and has since held several positions, including Sr. Business Performance & Process Improvement Leader from 2013 to 2016, Director of Quality & Care Management Operations from 2016 to 2018, Senior Director Health Services Operations from 2018 to 2021, and currently as the Vice President Health Services Operations.

Melissa earned their Bachelor's degree in Business Administration, Management, and Operations from the University of Illinois Urbana-Champaign. Melissa attended the university from 2003 to 2007.