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Hector G. is an experienced IT professional with a strong background in desktop support and systems administration, currently serving as a Senior Desktop Support Analyst at IEX Trading and simultaneously as an IT Support Specialist at Shake Shack. Since 2019, Hector G. has also worked as a Desktop Support Engineer at The Credit Junction, focusing on supporting end users in mixed Windows and Mac environments, implementing Microsoft Intune for security compliance, and enhancing employee onboarding processes. Prior experience includes a significant tenure at Dealogic, where Hector G. managed extensive workstation upgrades and ensured compliance across over 800 devices using Microsoft System Center. Earlier roles involved providing 24/7 helpdesk support at Goldman Sachs, specializing in Windows systems and MS Office applications. Educational qualifications include a Bachelor's degree in Computer Science from St. John's University and an Airframe and Powerplant license from Aviation High School.