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Kirsty Wiffen has accumulated extensive experience in the logistics and customer service sectors, currently serving as the Senior Wagon Fleet Efficiency Manager and formerly as the Customer Service Manager at DB Cargo (UK) Limited since January 2014. This diverse role includes overseeing customer relationships, streamlining operations between sales and production, and ensuring exceptional service delivery. Prior experience also includes positions as an International Billing and Settlements Clerk and Billing Clerk, where responsibilities involved managing invoices and customer orders. Before joining DB Cargo, Kirsty was an Office Administrator at Panelworks, handling daily office operations and staff scheduling. Kirsty Wiffen holds a BTEC National Diploma in Business Travel and Tourism and an ABTAC qualification from North Nottinghamshire College, complemented by foundational education at Armthorpe Comprehensive.