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Dawn Smith is an accomplished professional with extensive experience in customer service, player protection, and business development across various sectors. Currently serving as a Player Protection specialist at BVGroup and as a Safer Gambling Officer at DAZN Bet, Dawn has demonstrated a commitment to responsible gaming. Additional roles include Customer Service Retention at GVC Group and Business Development Manager at AN Building Services, where strategic marketing initiatives led to a 12% customer base increase. Dawn's background in financial services includes positions at Barclays/Welcome Finance, providing strong expertise in loan agreements and auditing. Previous experience encompasses roles in management and customer service across notable companies, such as The Invus Group, Manpower, and Sky. Educational qualifications include an NVQ in Dental Assisting from Glasgow Dental Hospital and School and Scottish Highers from Eastbank Academy.