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Hercy Leal Lejeune is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Customer Satisfaction Manager at Dayton Progress since September 2015, Hercy focuses on ensuring customer requests are met and promoting excellent customer service across the organization. Previous roles include Sales Administrator Manager-Improvement at Zodiac Aerospace, where Hercy improved customer service processes, and Suppliers Relation Ship Manager at Galeries Lafayette, overseeing warehouse operations. Additionally, experience as Latin America Office Manager at FEI Company involved establishing a CRM system and reducing customer payment delays. Educational qualifications include a Master's degree in International Business from Université Paris-Sorbonne and a Bachelor's degree from Universidad de Monterrey.