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Katie Contreras is a versatile and experienced professional who has worked in various roles in the technology and project management fields. Katie currently serves as the VP of Customer Experience at Dayshape, where Katie leads teams focused on ensuring customers have a seamless experience with the AI-powered software. Previously, Katie held the position of Head of Delivery at Dayshape and worked as a Delivery Partner Executive and Senior Project Manager at IBM. Katie is a confident communicator with a strong background in both project management methodologies and customer experience. Katie holds a Joint Honours degree in French & German from the University of Hull.