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Donna Kincaid has a wealth of experience in customer service and management. Donna currently serves as the Director of Customer Service at DayGlo Color Corp, a position they have held since December 2021. Prior to their current role, Donna worked at Automated Packaging Systems, Inc. for over two decades. During their time there, they held various roles, including Customer Experience Manager from May 2016 to December 2021, Customer Service Team Manager from April 2012 to May 2016, Customer Service Supervisor from January 2008 to April 2012, and Customer Service Trainer from September 1997 to January 2008. In their positions at Automated Packaging Systems, Inc., Donna was responsible for managing teams, ensuring customer satisfaction, and providing training and support to new and existing staff.

Donna Kincaid holds an Associate's degree in Business/Commerce, General from The University of Akron. Additionally, they have obtained several certifications including an Adobe Captivate Specialist certification from Adobe Captivate in May 2019. In December 2013, they obtained a certification in Management Skills for New Managers from the American Management Association. In July 2012, Donna became a DDI Certified Facilitator through Development Dimensions International. Their earliest certification dates back to January 1998, when they became a Certified Facilitator for Creating Stellar Service Experiences and Coaching for Stellar Service Experiences from AchieveGlobal.