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Zaheen Bhunnoo currently serves as A/Manager Learning Strategy and Innovation at Dayforce, where analysis of over 17,000 internal and external data points is performed to provide actionable insights for the Learning and Development (L&D) team and to test AI models for a scalable qualitative feedback process. Prior experience includes roles as Learning and Performance Strategist at Learning Strategies Consulting and as Learning Consultant Principal at Ceridian, where a training needs analysis process and Kirkpatrick evaluation framework were successfully implemented. Zaheen also has extensive background in L&D at Emirates Group and customer service roles at Air Mauritius Ltd and Sun Resorts, demonstrating a strong focus on training design, performance improvement, and enhancing customer satisfaction. Educational qualifications include a Bachelor's Degree in Management with Honours and multiple certifications in instructional design and evaluation techniques.