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Shirley Hua is a seasoned professional with extensive experience in customer support, payroll delivery, and business consulting. Since November 2010, Shirley has served as the Manager of Customer Support at Ceridian, where responsibilities include ensuring client satisfaction, managing a payroll operations team in Shanghai, conducting data variance analysis, and promoting a positive workplace culture. Prior to this role, Shirley held positions as Assistant Payroll Delivery Manager and Business Consultant, leading projects across multiple countries in the Asia-Pacific region. Shirley's earlier experience includes serving as Marketing Director Assistant at ¿ÂèÂèÂÃÓÎ and as a Consultant at Belle Tourism International, engaging in sales data analysis, marketing planning, and project management. Shirley holds a Bachelor's degree in Tourism and Travel Services Management from East China Normal University.