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Ken Kraft, CSM has over 25 years of experience in various roles in product management, technical program management, and project management. Ken is currently the Head of Product Management at DayaMed, where they implemented a rapid prototyping process and redesigned the user enrollment process, resulting in a 35% increase in user engagement and 217% improvement in revenue recognition. Prior to this, they served as the Head of Technical Program Management at Rebellion Defense, where they built and led a team of TPMs and held strategic planning meetings to align projects with organizational goals.

Ken also has experience as a Manager of Technical Product Management at NS8 Inc, where they improved the speed, scalability, and stability of the platform and developed a requirements document to improve team velocity. Ken worked as a Principal Technical Program Manager at IGT and a Manager of Technical Program Management at Zappos Family of Companies, where they managed key technical and software development initiatives.

Earlier in their career, Ken served as the Lead Project Manager at PartnerWeekly, where they managed a team of project managers and ensured projects met departmental standards. Ken also held the position of Director of Service Assurance at SlashSupport, where they oversaw new client implementations and maintained ongoing client relationships. Ken started their career at Sitel (formerly ClientLogic) as a Sr. Account Manager/Implementation Project Manager, where they managed relationships with top accounts.

Overall, Ken Kraft has a proven track record of successfully leading teams, improving processes, and driving business results in the technology industry.

Ken Kraft, CSM holds an impressive educational background. Ken obtained their Master's degree in Organizational Communication and Development from Canisius College, which they attended from 1995 to 1998. Prior to that, they completed their Bachelor of Arts degree in History at the same institution, attending from 1991 to 1995. In addition to their degrees, Ken Kraft is also a Certified Scrum Master, certified by the Scrum Alliance. No specific information is available regarding when the certification was obtained.